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How can we help you today?

Search our knowledge base or reach out to our dedicated support team below.

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Talk to a Human

Our customer service team is available 24/7 to assist with your account needs.

+1 (245) Customer
Wait time: < 2 mins

Email Support

Prefer writing? Send us a detailed message and we'll route it to the right department.

support@citistandardonline.com
Response: 12-24 hours

Headquarters

Visit our main corporate office for wealth management or specialized commercial banking.

4416 Grove Street, New York, NY 10011

Send a Secure Message

Please do not include sensitive information like account numbers or passwords in this form. Log into your portal for secure messaging.

Department Directory

Direct Lines

Bypass the main menu and reach the exact team you need directly. Standard operating hours apply unless marked 24/7.

Fraud & Dispute Center

Report Lost/Stolen Card (24/7) 1-800-555-0199
Dispute a Charge 1-800-555-0198

Mortgage Servicing

New Applications 1-800-555-0200
Existing Loans 1-800-555-0201

Business & Commercial

Small Business Support 1-800-555-0300
Commercial Lending 1-800-555-0301

International Callers

If you are traveling or living abroad, call us collect:

Global Support +1-415-555-0400
Location

Visit Our Headquarters