Citibank New York Online - Support Center & Contact Information

Our customer service team is available 24/7 to assist with your account needs.

+1 (245) Customer
Wait time: < 2 mins

Prefer writing? Send us a detailed message and we'll route it to the right department.

support@citistandardonline.com
Response: 12-24 hours

Visit our main corporate office for wealth management or specialized commercial banking.

4416 Grove Street, New York, NY 10011

Please do not include sensitive information like account numbers or passwords in this form. Log into your portal for secure messaging.

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Department Directory

Direct Lines

Bypass the main menu and reach the exact team you need directly. Standard operating hours apply unless marked 24/7.

Report Lost/Stolen Card (24/7) 1-800-555-0199

Dispute a Charge 1-800-555-0198

New Applications 1-800-555-0200

Existing Loans 1-800-555-0201

Small Business Support 1-800-555-0300

Commercial Lending 1-800-555-0301

If you are traveling or living abroad, call us collect: